End User Licence Agreement

1. Who this is between

“We”, “us” and “PortalPoint” mean PortalPoint Technology Solutions LLC, a limited liability company registered in New York, United States. “You” means the person or business installing or using the software. If you are installing it for a business, you confirm you are authorised to accept this agreement on that business’s behalf.

“The software” means the PortalPoint desktop application, the local server it installs, and any updates we supply for them.

Installing or using the software means you accept this agreement. If you do not accept it, do not install it, and if it is already installed, uninstall it.

2. What a licence grants you

We grant you a non-exclusive, non-transferable licence to install and run the software on computers you own or control, for your own business purposes, for as long as your licence is valid and this agreement is observed.

Your licence key records, and your licence is limited to:

• Modules — the parts of the software you have paid for. The application switches everything else off.
• Seats — how many people may use it.
• Businesses — how many separate companies’ books it may keep.
• Term — monthly, annual, or perpetual. A monthly or annual licence stops being valid when it expires. A perpetual licence does not.

The software runs on your own hardware. We do not host it, and running it does not require an account with us.

3. What a licence does not grant you

You may not:

• resell, rent, lease, sublicense or distribute the software, or run it as a service for anyone other than the business the licence was issued to;
• share, publish or transfer your licence key, or use one licence on more installations, seats or businesses than it covers;
• reverse engineer, decompile or disassemble the software, except so far as law expressly permits despite this restriction;
• remove or alter any notice of ownership, or attempt to defeat, patch or work around the licence check;
• use the software to break the law, or to process data you have no right to process.

We own the software and everything in it. This agreement licenses it to you; it does not sell it to you.

4. Your data stays yours

Everything you put into the software — customers, jobs, invoices, documents, credentials for the services you connect — is stored on your own computer, in a database we never see. We do not receive it, cannot read it, and hold no copy of it.

That is the arrangement most small businesses want, and it carries a responsibility that is genuinely yours: your data is only as safe as your backups. The software includes a backup tool, will run backups on a schedule you choose, and keeps as many of them as you tell it to. Turn it on, and point it somewhere that is not the same disk. If your computer is lost, stolen, encrypted by ransomware, or simply fails, we have nothing to restore from.

The data folder is locked to administrators of that computer, because it also holds the key that decrypts every credential you have stored. Treat a copy of that folder as you would treat a copy of every password in it.

What this website collects when you buy, try or activate a licence is set out in the privacy policy.

5. Licence activation and checks

The software verifies your licence key using a signature it can check without contacting anyone, so it keeps working when the machine is offline. When it can reach us it also checks in, so that an expired or revoked licence stops being accepted, and so we can tell you how many installations a licence is being used on.

A check-in sends your licence key, a non-reversible fingerprint of the machine, the application version, the operating system, and a short hint of the computer’s name. It never sends your business data.

We may revoke a licence that was charged back, refunded, obtained fraudulently, or used in breach of section 3. We will tell you why.

6. Trials

A trial licence switches on every module for a fixed period, needs no payment card, and ends by itself. There is nothing to cancel. When it expires the software stops unlocking paid modules; your data is untouched and stays on your computer, and buying a licence later picks up exactly where you left off.

One trial per business. Trials are for evaluation, not production.

7. Services you connect

The software can connect to services you already use — QuickBooks Online, Microsoft 365, Google, RepairShopr, AI providers and others. Those are your accounts, under your agreements with those companies, and what they do with data you send them is governed by their terms, not ours.

Authorisation tokens for those services are held on your computer. Where a connection has to be brokered through this website because the provider requires it — QuickBooks Online is the one that does — the exchange passes straight through and nothing is stored: no database row, no log entry, nothing at rest.

If you supply your own API key for an AI provider, you pay that provider directly and their usage terms apply to what you send.

8. Payment, renewal and refunds

Prices are shown before you buy. Payment is taken by Stripe; we never see or hold your card details. A monthly or annual licence runs until it expires and is not renewed automatically unless the purchase page said so at the time.

If the software does not do what we said it does, tell us within 30 days of purchase and we will refund it. We are a small company and we would rather refund you than argue with you.

9. Support and updates

The software carries its own handbook and a set of diagnostic tools, and they are the first line of support on purpose: we would rather you could answer a question at 7pm than wait for us. Beyond that, support is by email at Trent@portalpointsolutions.com, offered in good faith, with no guaranteed response time unless we have agreed one with you in writing.

We may change the software over time, including by altering or removing features. We will not remove a module you hold a perpetual licence for without offering you a replacement or a refund for it.

10. Warranty

The software is provided “as is”. So far as the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that it will be uninterrupted or error-free, or that it will meet any particular requirement of yours.

It is not a substitute for professional advice. It helps you keep records and see your numbers; it does not give accounting, tax or legal advice, and nothing it calculates removes your obligation to have your books and your filings checked by somebody qualified.

11. Limitation of liability

So far as the law allows, we are not liable for lost profits, lost revenue, lost or corrupted data, business interruption, or any indirect, incidental, special or consequential loss, however caused, even if we were told it was possible.

Our total liability under this agreement, for any and all claims, is limited to what you paid us for the licence in the twelve months before the claim arose.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow some of these exclusions, in which case they apply to you only as far as the law allows.

12. Ending this agreement

You may end it at any time by uninstalling the software. We may end it if you breach it and do not put the breach right within 30 days of being asked to.

When it ends you must stop using the software and remove it from your computers. Your data remains yours and remains where it is — on your own machine, in an open SQLite database and in whatever backups you have taken. Nothing we do can reach it, and ending this agreement does not delete it.

Sections 3, 4, 10, 11 and 13 survive the end of this agreement.

13. Law, changes and contact

This agreement is governed by the laws of the State of New York, and the courts of New York have exclusive jurisdiction over any dispute arising from it.

We may update this agreement. The version that applies to your licence is the one published when you bought it, unless you accept a later one by installing a version of the software that presents it. Material changes are announced on this page with a new date at the top.

If any part of this agreement is held unenforceable, the rest of it continues to apply.

Questions about any of it: Trent@portalpointsolutions.com.